
Uber is overhauling its disaster response procedures so it doesn’t get caught flat-footed during major events like a hurricane or terrorist attack. In the past, Uber’s response to disasters was largely piecemeal, relying on local teams to make all the decisions about capping surge pricing or suspending service. Now, the ride-hail company’s new Global Security Center, based outside of Washington, DC, will hand down all decisions to those regional teams, with the hopes of creating a more efficient, consistent process during disasters.
This is a direct outgrowth of Uber CEO Dara Khosrowshahi’s overarching mission to rehabilitate the company’s reputation on safety. In recent months, he’s tackled issues such as rider and driver safety, s…